Refund policy

We want you to be happy with your vest tops. Here's exactly what happens if you're not.

Wrong size? Exchange it free

If your vest doesn't fit, email support@wearwellheld.com within 14 days of delivery with your order number and the size you need. We'll send you the new size at no cost to you, delivered in 5 to 8 working days like your first order.

Changed your mind? You have 14 days

You can cancel your order and return any item for a refund within 14 days of the day you receive it, without giving a reason. This is your legal right to withdraw.

To cancel, tell us within those 14 days. Use our withdraw from contract here form, or email support@wearwellheld.com with your order number and the items you want to return. A simple statement is enough, for example: "I want to cancel my order #1001 for 2 vest tops." We will confirm by email that we've received your cancellation.

Then send the items back within 14 days of telling us.

Where returns go and what postage costs

Returns go to our warehouse outside the EU. We'll email you the return address when you tell us you want to return something. Please don't send items to any other address.

If you're returning because you changed your mind, you pay the return postage. Because the warehouse is abroad, this usually costs more than posting within Ireland. Ask us before you post it and we'll give you an estimate. We recommend a tracked service, as we can only refund items that reach us.

Condition of returned items

You may try the vest on as you would in a shop. Please return it unworn beyond trying on, unwashed, and with its labels. If an item has been handled more than needed to check it, for example worn or washed, we may reduce the refund to reflect the loss in value.

Your refund

We refund you within 14 days of receiving the items back, or of receiving proof that you sent them, whichever comes first. We refund the price you paid for the returned items, to the same card or payment method you used. Delivery was free, so there is no delivery charge to refund.

Faulty, damaged or wrong item? We send a new one free

If your vest arrives faulty or damaged, or we sent the wrong item, email support@wearwellheld.com with your order number and a photo. We'll send you a replacement free of charge. If a replacement isn't possible, we'll give you a full refund.

Your legal rights

This policy does not affect your statutory rights as a consumer under Irish and EU law, including your rights when goods are faulty or not as described.